Fortinet Services & Support - Comprehensive Network Protection

Discover GigPacket's complete Fortinet services and support solutions designed to maximize your cybersecurity investment. A centralized and simplified approach to delivering support services with tools such as the FortiCare Support Portal that provides quick access to resources and customer service assistance.

FortiCare Support Services

FortiCare Premium Support - Ultimate Protection

Elevate your cybersecurity with FortiCare Premium Support - Your shield against digital threats for a fortified defense strategy. FortiCare Premium Support provides comprehensive coverage with advanced technical support, ensuring your Fortinet infrastructure operates at peak performance.

Premium Support Features:

• Hardware Replacement services

• Firmware and General Upgrades

• Application Control capabilities

• FortiCare Essential Ticket Handling

FortiCare Essential Support - Foundation Security

FortiCare Essential is the base-level service targeted toward devices that require a limited amount of support and can tolerate next-business-day, web-only response for critical as well as non-critical issues. This cost-effective service provides essential protection for smaller deployments and entry-level devices.

FortiCare Elite Support - Advanced Enterprise Protection

Experience the highest level of Fortinet support with FortiCare Elite services, designed for mission-critical environments requiring immediate response and expert guidance. Elite support delivers priority access to Fortinet's most experienced technical specialists.

Priority RMA Services

Next Calendar Day Delivery

Experience unparalleled peace of mind with FortiGates Priority RMA Service: Next-day delivery and top-tier support for your cybersecurity needs. This powerhouse device offers not only cutting-edge security features but also lightning-fast response times for ultimate protection against cyber threats.

Priority RMA ensures minimal downtime with rapid hardware replacement services, keeping your network security infrastructure operational when you need it most.

Enterprise Protection Plans

Comprehensive Security Bundles

Experience unparalleled cybersecurity with the cutting-edge FortiGate Enterprise Protection, offering comprehensive security to safeguard your digital assets. FortiGate support  Protection plans combine multiple security services into unified packages for simplified management and maximum protection.

Enterprise Protection Includes:

• IPS (Intrusion Prevention System)

• Advanced Malware Protection

• Application Control and Web Filtering

• Video Filtering and Antispam

• Security Rating and IoT Detection

• Industrial Security Services

Fortinet Hardware Solutions

Complement your support services with GigPacket's complete Fortinet hardware portfolio:

Fortinet Switches - Unified Network Security

Enhance your network foundation with our Fortinet switches collection. Elevate your network's defense with Fortinet's cutting-edge Firewalls and Switches. Ask us about the "Single Pane of Glass" concept -- a game changer for businesses of all sizes.

Fortinet Firewalls - Advanced Threat Protection

Secure your network perimeter with our comprehensive Fortinet firewall solutions, providing multi-layered security against sophisticated cyber threats.

FortiGate Security Appliances - Complete Protection

Explore our FortiGate security appliances collection for comprehensive network security solutions that integrate seamlessly with FortiCare support services.

FortiSwitch 1000 Series - High-Performance Switching

Discover our FortiSwitch 1000 Series switches designed for high-performance enterprise environments with integrated security features.

Fortinet Wireless Access Points - Secure Connectivity

Complete your secure wireless infrastructure with our Fortinet wireless access points, offering advanced security and seamless integration with Fortinet's Security Fabric.

Service Level Options

Flexible Support Terms

FortiCare services are available in multiple term lengths to match your operational requirements:

• 12-Month Support: Stay protected and connected with essential FortiCare support

• 36-Month Support: Extended protection with comprehensive FortiCare coverage

• 60-Month Support: Long-term security investment with 60 months of exclusive FortiCare support

Professional Support Benefits

Centralized Management

The FortiCare Support Portal provides unified access to technical resources, case management, and service documentation. This centralized approach simplifies support interactions while ensuring consistent service delivery across your entire Fortinet infrastructure.

Expert Technical Assistance

Access to Fortinet's certified technical specialists ensures rapid issue resolution and expert guidance for complex network security challenges. Professional support services minimize downtime while maximizing your security investment.

Why Choose GigPacket for Fortinet Support?

Unlock the potential of your enterprise network with GigPacket's extensive range of advanced network solutions. From robust Fortinet firewalls & Ubiquiti security cameras to Aruba switches & wireless access points (and more!), achieve unparalleled security & speed.

Whether deploying new Fortinet infrastructure or maintaining existing security systems, our comprehensive support services ensure your cybersecurity investments deliver maximum value and protection.

Ready to enhance your network security with professional support services? Browse our complete Fortinet services collection and discover why organizations trust GigPacket for their cybersecurity support needs. Have Questions? Call Us At 1(800)796-2947 for expert guidance on selecting the right support services for your specific requirements.